Supporter Experience Officer

Supporter Experience Officer

30 - 37 hours per week

Full year or Term-time contract considered

Treloar’s is a charity that provides outstanding education, therapy and care to physically disabled young people, and empowers them to live more independent and fulfilling lives. Our work is only possible thanks to the incredible generosity and loyalty of our supporters – and that’s where you come in. 

We’re looking for a super organised Supporter Experience Officer to help deliver exceptional experiences for our supporters. You’ll have a passion for data and play an important role in ensuring the information we hold about our supporters is accurate and meaningful, enabling us to communicate in a personal and inspiring way. 

Working closely with the wider fundraising team, you’ll help develop creative and engaging supporter journeys and develop lasting relationships with the people who make our work possible. Whether you are looking to progress in a charity role, or taking your first steps into the charity sector – please get in touch or apply today!

What you’ll do:

• Manage supporter data for mailings, e-newsletters, and campaign messages
• Deliver personalised thank you messages and supporter communications, letting your creativity shine through
• Monitor patterns in our data and help engage lapsed supporters
• Develop supporter journeys using our CRM (Raiser’s Edge – full training will be provided)
• Help ensure every supporter feels valued and connected to Treloar’s mission
• Contribute to events and fundraising campaigns, occasionally outside office hours 

Salary:

£27,532 per annum (Term-time only contract — pro rata for part-time, based on 42 hours)

£27,507 per annum (Full-year contract — pro rata for part-time, based on 36.5 hours)

We’re looking for someone who has:

• Experience of managing information using databases (CRM experience ideal)
• Excellent literacy and numeracy skills
• A good understanding of using Microsoft Office Suite
• Strong attention to detail and a passion for using data
• The ability to plan, prioritise, and manage a varied workload
• A friendly, collaborative, and proactive approach
• A genuine passion for Treloar’s mission and values

Why join us?

 At Treloar’s, you’ll be part of a passionate team making a real difference in young people’s lives. You’ll enjoy:

• A supportive and inclusive working environment
• The chance to be part of a purpose-driven organisation with a real sense of community
• Excellent training & development opportunities
• Life insurance & Critical Illness Cover
• Group Personal Pension & Occupational Health schemes
• Health Cash Plan & Perkbox discount scheme
• Free wellbeing activities (e.g. gym/yoga/Pilates)
• Free parking & many other benefits

How to apply?

To apply, please complete our online application form, alternatively please call our Recruitment Team on 01420 547400, ext. 3574 to discuss further.

Closing date: Monday 16th February at 12pm

Interview date:  W/C 23rd February 2026

Treloar Trust is committed to safeguarding children, young people and vulnerable adults. All successful candidates will be subject to a DBS Check along with other relevant employment checks.

For access to the child protection policy and practices of the school or college, as well as the policy regarding the employment of ex-offenders, please click on the following LINK

Registered charity number 1092857.